Returns & Refunds
At AlfaLab, we want you to be completely satisfied with your purchase. Please read through our returns and refunds policy to understand how we handle different situations.
Refunds for Change of Mind
We encourage you to choose your items carefully as we do not typically offer refunds for change of mind. However, if you've purchased the wrong item or changed your mind, we’re happy to provide an exchange. For more information, please refer to the Exchange for Change of Mind section below.
Exchange for Change of Mind
If you'd like to exchange an item, please Contact Us within 14 days of receiving your order. Include your order number, the reason for exchange, and your preferred item. We'll get back to you with instructions on how to return your purchase.
To qualify for an exchange:
- Items must be in their original condition (unused, with tags attached).
- Items must be in their original packaging (box or bag).
Please note that for change of mind exchanges, the purchaser is responsible for organising and paying for the return shipping. Any costs incurred for return delivery are non-refundable.
Return Policy – 30 Days
We accept returns within 30 days of delivery. To be eligible for a return, the item must be in brand new, unused condition, and returned in its original packaging with all accessories included.
Returns must be sent using a trackable shipping method (e.g., Australia Post or courier). If a tracking number is not provided, and the item is not received by us, the return will not be eligible for a refund or replacement.
Please note:
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Return shipping costs are the responsibility of the customer and are non-refundable.
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If an item is returned in a used or damaged condition, it will be returned to you once redelivery costs are paid.
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For approved exchanges, we will cover the cost of shipping the replacement item back to you.
Cancellations
Please select your items carefully, as we do not accept cancellations once your order has been placed.
For any further questions or assistance, please feel free to reach out to our customer service team.